Terms &
Conditions
References in these terms and conditions to 'you' and
'your' means the customer and to 'us', 'we' and 'our' means
Ovenden Contemporary (Art Promotions) Limited.
Contact details
You can email us at emporium@ovendenart.com, by visiting
our contact us page or by calling us on +44 (0) 845 803
7759. Our hours of business are Monday to Friday 10am-5pm
GMT.
Price
All prices shown are in UK pounds sterling and include any
UK V.A.T. payable but exclude delivery charges, unless
otherwise stated.
Payment
We accept most major credit and debit cards online and also
accept Money Orders and cheques offline. Should you wish to
arrange alternative payment options, please contact us at
emporium@ovendenart.com or call +44 (0) 845 803 7759.
Delivery Charges
Delivery charges depend on the location of the delivery and
the size of the order.
PLEASE NOTE:
If we are given an incorrect or incomplete delivery address
by you and are charged by our shipping provider when they
make the correction, you will be responsible for this
charge.
When ordering goods from us for delivery overseas you may
be subject to import duties and taxes, which are levied
once the package reaches the specified destination. Any
additional charges for customs clearance must be borne by
you; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from
country to country, so you should contact your local
customs office for further information. Additionally,
please note that when ordering from emporium.ovendenart.com
you are considered the importer of record and must comply
with all laws and regulations of the country in which you
are receiving the goods. Your privacy is important to us
and we know that you care about how information about your
order is used and shared. We will not share your details
with anyone else unless your express permission is granted
beforehand. We would like our international customers and
customers dispatching products internationally to be aware
that cross-border deliveries are subject to opening and
inspection by customs authorities.
Delivery Times
We aim for all our lovely things to be sent out within 1-5
days and delivered within a further 5-7 days (depending on
location).
IMPORTANT: We do everything we can to meet the delivery
times specified in this section. However, occasionally
delivery times may be affected by factors beyond our
control and therefore they cannot be guaranteed. We will
inform you if we become aware of an unexpected delay.
Ownership of Goods
Ownership of goods will not pass from Emporium or Ovenden
Contemporary (Art Promotions) Limited to you until payment
has been received in full.
Complaints Procedure
If for any reason you are not completely satisfied with any
aspect of your Ovenden Contemporary Emporium experience,
please let us know. You can contact our customer service
department via emporium@ovendenart.com or in writing to 2
Froize End, Haddenham, Ely, Cambridgeshire, CB6 3UQ.
Refund policy
At Ovenden Contemporary Emporium we want you to be
delighted every time you shop with us. If you are unhappy
with your purchase because the item is faulty, not of
satisfactory quality, or does not match the description on
our website or is different to the one ordered, you can
return it to us to 2 Froize End, Haddenham, Ely,
Cambridgeshire, CB6 3UQ. The item must be returned in its
original condition within 14 days of the date you received
the item, unused and in 'as new' condition. The item must
be returned in its original packaging. We will issue a full
refund for the price you paid for the item. We will also
pay the return shipping cost if the return is a result of
our error.
We are unable to exchange items that are not damaged,
defective or incorrect.
This refund policy does not affect your legal rights.
Cancellation Policy
Our customers in the European Union have the right to
withdraw from the purchase of an item within seven working
days of the day after the date the item has been delivered.
This applies to all of our products.
To cancel your purchase within the seven working day
cooling-off period, please email us at
emporium@ovendenart.com or write to us at 2 Froize End,
Haddenham, Ely, Cambridgeshire, CB6 3UQ. We will then issue
you with a cancellation code number.
Please package the relevant item(s) securely and send to us
with your cancellation code number so that we receive it
within seven working days of the day after the date that we
issued you with the cancellation code number. Please note
that we cannot accept returns if you deliver them to us by
hand. For your protection, we recommend that you use a
recorded delivery service if the value of the return is
more than £50.00 GBP.
Please note that you will be responsible for the costs of
returning the items to us unless we delivered the item to
you in error, or if the item is damaged, defective or
different to the item ordered. If we do not receive the
item back from you with the delivery slip, we may arrange
for collection of the item from your residence at your
cost.
As soon as we receive notice of your cancellation of this
order, we will refund the purchase price for that item
together any delivery charges you have paid to us, unless
delivery has already been made.
Replacement Policy
Whilst we will do our best to send you the product(s)
ordered, due to the uniqueness of the products we may find
that the products(s) ordered are unavailable. If this
occurs we will try our best to deliver to you similar
product(s). Of course, if you are unhappy with the
product(s) delivered you will be able to return it to us
within 14 days of receipt for a full refund in accordance
with our refund policy above.
General
These terms and conditions apply to all transactions on our
website. When ordering on emporium.ovendenart.com you are
accepting the terms and conditions of Ovenden Contemporary
(Art Promotions) Limited.
Please ensure that the details you provide us with are
correct and complete and inform us immediately of any
changes to the information that you provided when ordering.
We reserve the right to refuse access to our website,
terminate accounts, remove or edit content, or cancel
orders at our discretion. If we cancel an order, it will be
without charge to you.
These terms and conditions and all transactions relating to
our website are governed by English law and are subject to
the non-exclusive jurisdiction of the English courts.
We may change these terms and conditions at any time. Any
changes will take effect from the date they are posted onto
our website. You should read the terms and conditions each
time you place an order to ensure you are familiar with any
changes.
Ovenden Contemporary (Art Promotions) Limited trading as
Emporium from Ovenden Contemporary
Registered in England and Wales. Company No. 05844914
Registered office: 41 St. Mary's Street Ely Cambridgeshire
CB7 4HF